Bolt Opens Driver Hub in Chiswick

New Bolt Centre to Provide an Even Better Service

I have just received the following news from Bolt which adds to the already considerable number of advantages that they offer to both drivers and passengers.

I hope that you will find this to be of interest. The announcement was as follows.

Bolt, the leading European on-demand transportation platform, today unveiled a new hub for drivers in Chiswick, west London, amid rapidly growing demand from drivers and passengers.

As previously mentioned passenger numbers have surged to more than 1.5 million in six months, five times the three-month figure.

The hub provides a permanent and convenient location for current and prospective drivers to meet members of Bolt’s customer service team in person to ensure their experience is as quick and seamless as possible.

The new hub is staffed by a driver liaison team that can answer questions and provide information directly to current and prospective drivers.

There are 50 parking spaces, meeting rooms, a reception and a lounge area. The space will also be used to host events and forums.

The offering is designed to bring Bolt closer to its drivers while providing them with useful services, all under one roof.

By charging drivers only 15% commission – almost half of that taken by other ride-hailing operators – Bolt has accepted more than 30,000 onto its platform in London since launching in June this year, with more being vetted and trained every day.

Where customer discounts and promotions are used, Bolt compensates drivers for lost revenue.

Sam Raciti, Bolt UK Country Manager, said: “Our new London driver hub allows us to offer a better and more personal service. Mirroring our driver-focused company ethos, we consulted drivers during the planning stage. The feedback we received suggested drivers wanted the hub located somewhere outside the London congestion zone, with good access to the M25, M4 and Heathrow, and easily accessible from a thoroughfare. Chiswick was the perfect location to meet these criteria. Now, we look forward to welcoming drivers on a daily basis and helping them to get the most out of the Bolt platform.”

So you drivers in London this should really make a difference and I look forward to hearing from any of you that want to email me at  feed.back@rideshareuk.co.uk